Frequently Asked Questions
What time is check in/check out
Check-in is available from 3PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Early check-in is available upon request and subject to availability. Please note that an additional a charge may apply.
Does the hotel provide late check-out?
Late check-out is available until 2PM, upon request and subject to availability. Please note that an charge may apply.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Yes, our Guest Relations Team can arrange special amenities for your stay. Please contact the hotel in advance to discuss options.
Do you have cribs for children?
Yes, cribs are available on upon request. Please advise notify the hotel in advance, as of your arrival about the need for a crib, and kindly note that not all rooms can accommodate are suitable for a crib or extra bed.
What type of room should I book for three adults?
We recommend booking a Deluxe King room category or upwards with a rollaway bed available on request. Rollaway beds are complimentary for children aged 12 and under. For guests aged 13 and older, a £70 per night charge applies.
Do you have family rooms?
Yes, we offer family-friendly accommodations.
Do you have wheelchair accessible rooms?
Are pets permitted?
Yes, we are a pet friendly hotel, with a daily pet fee of £50.
Does the hotel provide international adaptors?
Yes, international adaptors are available from reception, subject to availability.
What are the restaurant & bar opening hours and booking policies?
For full details on dining hours and policies, please visit our dining page.
Is a reservation for dinner required?
Yes, reservations are strongly recommended, though we do accommodate walk-ins when possible.
What is the hotel's policy on bookings in the bar?
No, K Bar operates on first come first serve basis.
Does the hotel have a car park and is it included in the rate?
The hotel does not have on-site car park. Metered parking is available in front of the hotel, and valet parking is available for £70 per night.
What methods of public transport can I take to the hotel?
The closest Underground station is South Kensington and Gloucester Road both serving the Circle, District and Piccadilly lines.
Are tickets for city tours available at the front desk?
Yes, tickets are available from the concierge desk
What is the distance to the city centre?
The hotel is 2 miles from central London.
How far is the hotel from the airport in a taxi?
60 minutes to London City Airport
40 minutes to Heathrow Airport
70 minutes to Gatwick Airport
80 Minutes to Stansted Airport
70 Minutes to Luton Airport
90 Minutes to Southend Airport
Do you sell gift vouchers/gift cards?
Yes, e-vouchers can be purchased online, and physical gift cards are available and can be purchased directly from the hotel, in person or by phone. Details can be found here
